Marketing Operations Specialist
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Marketing Operations Specialist at AlertMedia
Eligible Region: Mexico ¡ Workplace: đ Remote
Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simplerâand it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
As one of the fastest growing softwareâŻcompanies in the nation, weâre focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. Weâre also an AI-forward company, and we expect everyone on our team to use modern AI tools such as Claude, ChatGPT, and others, to work smarter, move faster, and optimize processes.
We'reâŻlooking for a Marketing Operations Specialist to help build, execute, and continuously improve the campaigns that powerâŻAlertMedia'sâŻmarketing engine.âŻYou'llâŻwork hands-on in Marketo and Salesforce to launch email and nurture programs, keep our CRM and marketing automation systems clean and connected, and partner with enrichment and workflow tools like Clay and Wrike to bring more automation and consistency to how the teamâŻoperates. This role suits someone who isâŻequalâŻparts builder and troubleshooter: comfortable in the technical weeds of a platform, but just as comfortable explaining a deliverability issue or a tracking gap to a non-technical stakeholder.
- Weâre humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
Email & Campaign Execution
- Own the email process, through QA and delivery, working directly with content, creative, events, lifecycle, customer marketing, productâŻmarketingâŻand demand generation to build branded emails that are sent with the highest quality and efficacy.
- Build, QA, deploy, andâŻoptimizeâŻemail campaigns end to end in Marketo, including segmentation, personalization, A/B testing, deliverability checks, and scheduling.
- WorkâŻcollaboratively with email stakeholders toâŻQA every send using Litmus andâŻAlertMedia'sâŻemail build standards (link accuracy, UTM parameters, tracking, and rendering) before it goes live.
- BuildâŻandâŻmaintainâŻcampaign infrastructure, includingâŻworkflows, templates, and smart campaigns, toâŻenableâŻscale and consistency across marketing.
- Create,âŻmaintain, and auditâŻsales email sequences in Outreach.
- Serve as project managerâŻdriving alignment and approvals with keyâŻstakeholderâŻfor all email campaigns
Marketing Operations & CRM Support
- Manage ongoing operational tasks across Marketo and Salesforce, including list management, lead routing support, form and workflow maintenance, and data hygiene.
- Maintain data quality on form fields (validation rules,âŻrequiredâŻfields, duplicate handling) to protect lead database integrity.
- Partner with web and development teams to troubleshoot tracking discrepancies between Marketo tracking and form submission data.
- Regularly audit andâŻoptimizeâŻdata flowâŻbetween Marketo programs and Salesforce campaigns, ensuring campaign member status mapping isâŻaccurate.
- Maintain naming conventions and folder structures for Marketo programs to support scalable reporting across marketing.
WebinarâŻ& Event Program Support
- CoordinateâŻwebinarâŻlogisticsâŻacross marketing and other departments, including registration setup, reminder and follow-up sequences, platform configuration, and post-event lead handoff.
- Build and maintain Marketo programs (webinars, in-person events, virtual conferences) using standardized program templates to ensure consistent tracking across all event types.
- Ensure Salesforce campaigns are set upâŻcorrectly,âŻso funnel tracking and attribution are correct.
- Set up and QA registration and confirmation emails, calendar invites, and reminder or follow-up sends tied to event andâŻwebinarâŻprograms.
- Ensure program success flags and channel and program tagging align with attribution models forâŻaccurateâŻmarketing-sourced and marketing-influenced reporting.
Reporting, Process & Documentation
- Pull andâŻmaintainâŻreporting on email and nurture campaign performance (opens, clicks, conversions, pipeline influence), surfacing insights, flagging anomalies, and communicating deliverability and list-quality issues clearly to non-analytical stakeholders.
- Use those insights toâŻinformâŻA/B testing and continuous optimization of engagement, conversion, and ROIâŻworking in close collaboration with the Lifecycle Marketing Manager.
- Build andâŻmaintainâŻrepeatable processes and documentation so campaigns launchâŻconsistently,âŻand the team can scale execution without sacrificing quality.
- Own end-to-end execution of global campaigns, ensuring scalable, repeatable program delivery across email, paid search, webinars, events, and account-based marketing.
- Coordinate email localization efforts with EMEA reviewers as well.
Automation & Compliance
- Pilot AI-aware patterns and automation (for example, prompt-drivenâŻbuilds) within the email workflow, and partner with GTM Engineering to replace manual steps.
- Support enrichment workflows in Clay to improve data quality and routing accuracy.
- Understand and monitorâŻcompliance and database hygiene tasks including GDPR, opt-in management, unsubscribes, and invalid or suspended records.
What you bring to the role
- 2-3 years of experience inâŻaâŻmarketingâŻoperations,âŻcampaign management, demand generation, or email marketing role, ideally at a B2B technology company.
- Must have hands-on experience with Marketo.
- Experience with Salesforce, HubSpot, Zoho or other CRM platforms to build emails, forms, lists, workflows, smart campaigns, and dynamic content.
- Strong attention to detail and a QA mindset â you catch broken links, mis-segmented sends, and tracking gaps before they go live.
- Experience with audience segmentation, list hygiene, and email deliverability at scale.
- Solid organizational and projectâŻ-management skills, with the ability to juggle multiple campaigns and deadlines.
- Ability to work cross-functionally with marketing, sales, product marketing, and event teams to keep multi-stakeholder programs on track, often on tight cycles.
- Reporting and analytics literacy â comfortable pulling campaign metrics and translating them into clear, actionable summaries.
- Self-starter who can own recurring operational work independently and reliably from start to finish.
- The ability and desire to work in a fast-paced challenging environment.
- Exceptional English communication skills⯠(oral and written).
Nice to have
Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in Mexico without sponsorship now and in the future.*
- Familiarity with enrichment, data, or account-based marketing tooling (such as Clay) and analytics tools.
- HTML/CSS skills for troubleshooting email.
- ExperienceâŻsupporting aâŻhigh-volumeâŻand fast-pacedâŻmarketing team.
- An affinity for learning complex, highly technicalâŻproductsâŻand strong technicalâŻaptitude,âŻgenerally.
- Familiarity with GDPR and email compliance requirements.
- Experience with LLMs and a point of view on how AI can up-level day-to-day operational work.
Why youâll love working at AlertMedia
- Competitive Base Salary (Bi-Monthly payroll)
- Annual Company Bonus
- 100% Employer-Paid Medical, Dental, and Vision Coverage
- Parental Leave Program
- Christmas Bonus (Aguinaldo)
- Generous Vacation and Holiday Policy
- Additional Vacation Bonus
- Monthly Work-from-Home Stipend
- All Necessary Equipment Provided: Laptop, monitor and accessories
- Recognition & Rewards: We celebrate wins big and small
- Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
- Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, weâre deeply committed to investing in your professional journey
- Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
- The Work & People: Weâre passionate about the meaningful work we doâand even more grateful for the incredible people we get to do it with!
About AlertMedia
We are the leading risk intelligence and response platform â trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.âŻâŻ All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy â https://www.alertmedia.com/legal/privacy-policy/
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