BI
BinanceVerified Direct Sponsor
Remote (APAC)·remote·full time
Live Vacancy·Posted 0d ago
Customer Service Business Process Specialist (Mandarin Speaker)
Competitive / Disclosed in Interview
US H-1B / O-1 / Specialty
HIGH CONFIDENCE Sponsorship
Salary Package
Competitive / Disclosed in Interview
Standard baseline compensation
Visa Route
US H-1B / O-1 / Specialty
Verified employer route
Workplace Policy
remote · US
Multi-location
Application Type
Direct Employer
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Customer Service Business Process Specialist (Mandarin Speaker) at Binance
Eligible Region: APAC · Workplace: 🌐 Remote
Responsibilities
- Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
- Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
- Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
- Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
- Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
- Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
- Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
- Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
- Assist in organizing and preparing for regular BU and internal meetings
- Stay updated on industry trends and customer support innovations to keep CS operations future-ready
Requirements
Application: Click "Apply for this Job" to submit your application directly on the employer's portal.
- Fluent English and Mandarin communication skills
- Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
- Experience in CS operations and SOP management
- Familiarity with Haodesk systems and internal communication workflows
- Strong communication, data analysis, problem-solving, and collaboration skills
- Open to flexible working hours and eagerness to take on new challenges and adapt to change
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Job Overview
EmployerBinance
LocationRemote (APAC)
Workplaceremote
CompensationCompetitive / Disclosed in Interview
Posted0 days ago
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$ 85,000 USD/yr
≈ $ 7,083/month
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🇺🇸$ 85,000USD/yr
≈ $ 7,083/month
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