Business Development & Operations Lead

Location Guidelines: Philippines · Workplace: 🌐 Remote

Rate: $7 to $8/hour, with the final rate to be determined during the final interview.

Pillar Health Solutions is a growing healthcare company that partners with medical practices to provide insurance-supported dietary and exercise counseling programs for patients.

Our model connects physicians and their patients with dietitians, virtual trainers, and operational support designed to improve patient engagement and continuity of care.

We are entering an important growth stage and are looking for a Business Development & Operations Lead who can help expand our physician partnerships while strengthening the operational systems and client experience supporting that growth.

This is not a traditional back-office Operations Manager position.

We are looking for someone who can operate as a trusted extension of the leadership team: part business developer, part client success leader, part operator, and part strategic problem solver.

A major priority for this role is helping Pillar Health Solutions grow its network of physician and medical-practice partners.

Develop and execute practical strategies for attracting new physician and clinic partnerships

Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers

Support organic marketing and local-market growth initiatives

Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition

Research new channels, tools, partnerships, and approaches for increasing qualified opportunities

You do not need to be a career marketer, but you should understand how businesses grow and be able to contribute thoughtful, executable ideas.

You will help convert interested medical practices into active Pillar partners.

Conducting or facilitating discovery calls with prospective physician partners

Explaining Pillar's services and patient-support model confidently

Communicating fees, billing structure, workflow, and partnership expectations clearly

Understanding the prospective practice's needs and identifying how Pillar can support them

Following up on opportunities and moving qualified prospects toward partnership

Continuously improving the discovery and conversion process based on feedback and results

Success in this position requires someone who is comfortable speaking directly with physicians, business owners, and senior decision-makers.

Once partnerships are established, you will help ensure that the experience remains strong for physicians and patients.

Serve as a key operational contact for physician partners

Monitor feedback from physicians and patients and take appropriate action

Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants

Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate

Monitor patient engagement and identify concerns before they become escalations

Address service issues, complaints, and operational breakdowns

Help establish appropriate check-ins across the patient, dietitian, trainer, and physician relationship

Because patient experience can directly affect program continuation and business performance, this role requires someone who notices problems early and acts on them.

You will work closely with Pillar Health Solutions leadership and should be comfortable communicating directly with a founder.

Initially, this may include a short daily business update meeting.

Prepare and drive the agenda rather than waiting for leadership to determine what should be discussed

Provide concise updates on projects, priorities, wins, risks, and unresolved issues

Explain not only what happened, but why it happened

Present recommended next steps and anticipated outcomes

Bring thoughtful options instead of open-ended problems

Negotiate priorities, expectations, and timelines when necessary

Provide respectful pushback when an idea may not be practical or when another priority should come first

Maintain transparency even when progress is slower than expected

We are looking for someone who can disagree professionally, communicate difficult information tactfully, and remain levelheaded under pressure.

Pillar wants AI to become a practical part of how the business operates.

Identify opportunities where AI can improve existing workflows

Research tools independently when a business problem arises

Use AI for research, analysis, documentation, communication, marketing support, and process improvement

We are looking for practical AI literacy, not simply someone who has used ChatGPT occasionally.

Although growth is an immediate priority, you will also help strengthen Pillar's operational foundation.

Improving workflows as operational gaps become visible

Maintaining accurate client, physician, patient, billing, and reporting information

Supporting consistent naming conventions and documentation

Reviewing processes for accuracy and efficiency

Creating or improving SOPs when a documented process is genuinely needed

Supporting scheduling, invoicing, reporting, and administrative coordination

Helping the company prepare operationally as the number of physician partners and patients increases

As Pillar grows, the scope of the position may expand into greater leadership and team-management responsibilities.

2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or a related field

Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners

Strong client-facing communication and relationship-management skills

Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment

Experience solving problems independently without waiting for detailed instructions

Confidence facilitating meetings and business conversations

Ability to organize information and communicate progress clearly

Strong judgment when dealing with sensitive or difficult conversations

Comfortable learning unfamiliar systems and processes independently

Practical experience using AI tools for business or productivity

High attention to detail, particularly where client information, billing, reporting, or financial accuracy is involved

Healthcare practice, healthcare startup, wellness, medical services, or physician-facing experience

Experience supporting a startup founder or small-business owner

Experience conducting discovery, sales, partnership, or client-conversion calls

Exposure to physician acquisition or healthcare business development

Experience with local or organic marketing

Chief of Staff or senior Executive Assistant experience

Experience introducing new technologies or AI-driven workflows into an organization

Originally posted on Himalayas

How to Apply: Click "Apply for this Job" to be redirected directly to Go Lean Health's official application form.