Business Operations Lead, Agents

Competitive / Disclosed in Interview

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Salary Package

Competitive / Disclosed in Interview

Standard baseline compensation

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UK Skilled Worker Visa

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unknown · GB

Hub - Berlin

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Job Description & Specifications

Official role breakdown, eligibility standards, and core responsibilities

Business Operations Lead, Agents at Superhuman

📍 Hub - Berlin

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

We are looking for a Business Operations Lead to partner with the leadership team of one of Superhuman’s Business Units (BUs) to drive strategic clarity, operational alignment, and execution across the BU’s most important initiatives. Our BUs are led by an Engineering, Product, Design, and Marketing (EPDM) leadership team — with the Product leader as the point of the spear — and this role exists to make that BU and its leadership team successful as we expand our product portfolio in a compound-startup model.This role sits at the intersection of strategy, operations, and cross-functional execution. You will solid-line into the Strategy & Operations organization and dotted-line into your Business Unit, giving you both a durable operating craft and deep proximity to the leaders you serve. You’ll turn strategy into clear priorities, decisions, and execution plans, closing the gap between strategic decisions and day-to-day execution as a permanent operational partner to the team — not a project manager cycling through initiatives with a wind-down date. Your partners in this effort will span the company from other BUs to our Route-to-Market (RTM) teams and functional experts. It is truly an opportunity to have an outsized impact!Key Responsibilities

Example Impact:

Partner with your BU’s EPDM leadership team — anchored by the Product leader as the point of the spear — to turn strategy into clear priorities, decisions, and execution plans.
Plan and Track: run team-level planning, goal-setting, business reviews, and performance tracking connected to company-wide planning cycles, so leaders can focus on decision-making.
Special Projects: take dedicated ownership of the BU’s most complex, cross-functional initiatives so key efforts have a clear owner and don’t stall.
Ways of Working: build the rhythms, cadences, documentation, and tooling, so the team isn’t rebuilding its operating infrastructure from scratch each quarter or with each reorg.
Leadership Extension: represent your leaders in forums, cross-company meetings, and escalation paths as a trusted delegate — not just a coordinator — so key decisions don’t wait on calendar openings.
Partner across the company with other BUs, Route-to-Market (RTM) teams, and functional experts to have an outsize impact on the trajectory of our organization.
Facilitate strong information flow up, across, and down the organization to enable fast, informed decision-making in a matrixed, multi-product environment.
Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across the BU and its RTM partners.
Independently drive initiatives day-to-day while scoping and partnering with the broader Strategy & Operations team for support on key motions.
Establish a clear operating cadence, planning rhythms, business review, and governance model, dashboards, etc. for the BU to drive visibility, accountability, and faster decisions.
Take ownership of one or more of the BU’s most complex initiatives — for example, a cross-functional launch or the integration of an acquired product or team — and see it through.
Define and track success metrics for the BU, linking operational outcomes to company goals.

Qualifications

Nice to Have:

Experience operating at the intersection of strategy, operations, and cross-functional execution, especially in complex go-to-market or enterprise growth environments.
A strong track record partnering with senior leaders across EPDM, GTM, Revenue, Sales, Finance, and Data to align priorities and turn strategy into execution.
Proven skill in building operating cadences, governance models, planning rhythms, and decision-making processes that improve clarity, accountability, and speed.
The ability to lead through influence in a matrixed, multi-product organization, acting as a connective operator across teams and business units.
Comfort owning ambiguous, high-impact initiatives independently, using data-informed judgment to drive readiness, launches, and business performance.
Experience working in a matrixed organization.
Executive presence.
M&A and acquisition-integration experience.
Financial acumen.

Support for you, professionally and personally

Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
Relocation Support: Superhuman provides comprehensive relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.