Customer Service Associate (INDIA)

Location Guidelines: United States · Workplace: 🌐 Remote

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Brolly Labs dba CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that truly make a difference.

As a Customer Experience Agent, you will be expected to:

Handle customer inquiries through various channels, including calls, emails, and chats.

Provide product information, process orders, track shipments, and manage returns and exchanges.

Investigate, diagnose, and resolve technical, product, or process issues by helping customers identify root causes and providing solutions.

Stay updated on product offerings and company policies to ensure accurate and efficient support.

Meet performance metrics in a fast-paced, remote work environment.

Were looking for candidates who meet the following criteria:

At least 2 years of experience in a customer-facing role (email and chat support)

Background in e-commerce or technical accounts is a strong plus).

Familiarity with platforms such as Gorgias, Zendesk, Kustomer, Recharge, Shopify, and Confluence is advantageous.

Excellent English communication skills, both spoken and written with clarity, precision, and strong grammar.

Comfortable using natural American English, including common slang, in customer interactions.

Friendly, empathetic, upbeat, and solution-oriented with strong problem-solving skills.

Quick thinker who is proactive, resourceful, and adaptable in various situations.

Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection

Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Originally posted on Himalayas

How to Apply: Click "Apply for this Job" to be redirected directly to CatalyzeX's official application form.