Collections & Recoveries Strategy Manager

About KOHOWe’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.About the RoleKOHO is looking for a Collections & Recoveries Strategy Manager to build and own our collections function from the ground up. This is a rare opportunity to design a collections program at a company transitioning to a full-service bank — one where you'll set the strategy, define the operating model, and directly influence how we treat customers at their most financially vulnerable moments.You will be responsible for the end-to-end collections and recoveries strategy across KOHO's