Data Analyst (CX) - Melio
Standard baseline compensation
Verified employer route
Sydney
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“Xero Direct Verified Careers Portal”
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Role Overview
Position: Data Analyst (CX) - Melio
Employer: Xero
Work Arrangement: HYBRID
Visa Framework: Australian Subclass 482 (TSS) / Skills in Demand & 186 ENS Eligible
Company & Culture
Xero is an ANZ cloud-based accounting software platform for small businesses and their advisors with millions of subscribers globally.
Key Responsibilities & Scope
The role / impact:As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Payment Operations doesn’t currently have dedicated analytics support, so you’ll start by building that foundation before broadening out to cover both departments.Your analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people. Accuracy counts here, since your numbers influence bonus and resourcing decisions across two departments.The team & how they connectYou’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis. Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK. It’s a genuinely connected team: even across time zones, everyone leans on each other’s data to make faster, better decisions.Initially, the role may focus on:Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysisMonthly business reviews and quarterly proficiency scoring to support performance and salary reviewsBuilding out dedicated reporting support for Payment Operations from the ground upLonger term headcount and workforce planning mode
Candidate Qualifications & Profile
- Proven experience operating within high-impact industry or enterprise environments.
- Relevant degree or recognized professional accreditation in Cloud Accounting & SaaS.
- Strong collaborative problem-solving skills and dedication to technical or operational excellence.
Compensation Guidance (AUD)
Salary Range: AUD $1,05,000 - $1,41,750 / year (commensurate with skills & experience).
- Includes standard Australian statutory superannuation (11.5%+), health & wellness allowances, and professional progression pathways.
Official Application Route
Direct Employer Career Portal: Apply directly at the official Xero careers portal: [Data Analyst (CX) - Melio at Xero](https://jobs.ashbyhq.com/xero/3615c951-4bef-470e-9ba4-304fdb300e36)
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