Small Business Onboarding Specialist
Standard baseline compensation
Verified employer route
Sydney
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“Xero Direct Verified Careers Portal”
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Role Overview
Position: Small Business Onboarding Specialist
Employer: Xero
Work Arrangement: HYBRID
Visa Framework: Australian Subclass 482 (TSS) / Skills in Demand & 186 ENS Eligible
Company & Culture
Xero is an ANZ cloud-based accounting software platform for small businesses and their advisors with millions of subscribers globally.
Key Responsibilities & Scope
The role / impactWe're looking for a Small Business Onboarding Specialist who will own the complete customer journey from first contact through their first 90 days with Xero. You'll combine discovery, sales, and onboarding expertise to convert prospects into thriving customers — running consultative conversations, delivering product demonstrations, and guiding small business owners through setup and adoption. Your work directly impacts how confident and successful our customers feel using Xero to manage their business.You'll be the voice customers trust during their most critical early phase, connecting them with the tools and ecosystem they need to grow. This role is 100% dedicated to onboarding, so you'll focus entirely on creating smooth, valuable experiences that set customers up for long-term success.The team / how they connectOur Small Business Sales team sits at the intersection of customer acquisition and activation, working to convert prospects into engaged customers within their first 90 days. The team handles everything from initial inbound interest through early product adoption, collaborating closely with marketing, customer success, and product to refine how we onboard small businesses. You'll work in a high-energy environment where your impact on customer experience directly shapes our retention and growth metrics.The team is currently working onWithin this role, you'll focus on handling inbound leads and converting them through discovery, product demonstration
Candidate Qualifications & Profile
- Proven experience operating within high-impact industry or enterprise environments.
- Relevant degree or recognized professional accreditation in Cloud Accounting & SaaS.
- Strong collaborative problem-solving skills and dedication to technical or operational excellence.
Compensation Guidance (AUD)
Salary Range: AUD $1,05,000 - $1,41,750 / year (commensurate with skills & experience).
- Includes standard Australian statutory superannuation (11.5%+), health & wellness allowances, and professional progression pathways.
Official Application Route
Direct Employer Career Portal: Apply directly at the official Xero careers portal: [Small Business Onboarding Specialist at Xero](https://jobs.ashbyhq.com/xero/1847cfd6-a0ab-4097-883b-80ec5b162ebe)
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