Customer Success People Lead
Standard baseline compensation
Verified employer route
Sydney
100% direct official career link
“Xero Direct Verified Careers Portal”
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Job Description & Specifications
Official role breakdown, eligibility standards, and core responsibilities
Role Overview
Position: Customer Success People Lead
Employer: Xero
Work Arrangement: HYBRID
Visa Framework: Australian Subclass 482 (TSS) / Skills in Demand & 186 ENS Eligible
Company & Culture
Xero is an ANZ cloud-based accounting software platform for small businesses and their advisors with millions of subscribers globally.
Key Responsibilities & Scope
The role / impactAs a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.The team & how they connectYou will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.Initially, the role will focus on:Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.Delivering on diverse always-on and strategic campaigns aligned
Candidate Qualifications & Profile
- Proven experience operating within high-impact industry or enterprise environments.
- Relevant degree or recognized professional accreditation in Cloud Accounting & SaaS.
- Strong collaborative problem-solving skills and dedication to technical or operational excellence.
Compensation Guidance (AUD)
Salary Range: AUD $1,40,000 - $1,89,000 / year (commensurate with skills & experience).
- Includes standard Australian statutory superannuation (11.5%+), health & wellness allowances, and professional progression pathways.
Official Application Route
Direct Employer Career Portal: Apply directly at the official Xero careers portal: [Customer Success People Lead at Xero](https://jobs.ashbyhq.com/xero/11118977-4acb-4c5c-a7a8-f0ecff3fae33)
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